Blog

Hombadee Control Panel


Terms & Conditions (Host)

Being a Host can be a great experience for people who have passion providing hospitality to guest while renting available space. To help ensure all Host meet the community’s expectations, they must meet the standards below before guests can book.

These standards can help you earn great reviews for providing excellent and dependable hospitality. You can see how you’re doing by checking ratings and feedback from your guests. When you go to your dashboard, you’ll see the ratings you’ve received for communication, check-in, accuracy, cleanliness, and overall experience. You’ll also see your response rate on your dashboard. And by frequently checking your calendar, you can maintain updated availability.


1. Hosting standards and guidelines

Experience Host enthusiastically share their passion and deep knowledge with the world. They’re excited to showcase their knowledge in front of their guests and go out of their way to create meaningful, memorable moments.

  • Commitment to reservations. Once a reservation is confirmed, guests trust Host to take care of their needs. Cancelling or altering an experience can be disruptive to guests. Host are expected to keep the description and availability of their experience up-to-date.
  • Communication. Successful Host are attentive and considerate when communicating with guests, quickly responding when a guest reaches out. Open, clear, and consistent communication lets a guest know what to expect and helps them feel comfortable with their host.
  • Respect. Great Host make each guest feel included and welcomed in the group. They understand their guests may come from different places, speak different languages and have different cultural perspectives. They treat all guests with respect.


2. Host standards and guidelines

Host offer guests something that guidebooks or internet searches can’t. They’re interactive and personal, creating opportunities for guests to gain new knowledge and a different viewpoint.

  • Participation. Host provide opportunities for guests to meaningfully engage in activities or conversations by fully taking part in the experience, not just observing it.
  • Value. You have control over how you price your experience, but it’s important to set a price that balances expectations with what your experience has to offer. After attending an experience, guests should feel satisfied with the amount of time and money they’ve spent. Based on the price of an experience, guests should be able to anticipate the level of service and exclusivity they’ll encounter.
  • Perspective. Experiences tell the host’s story so guests become fully immersed in their world. Throughout the experience, Host create moments that help guests gain a deeper understanding of the host’s background and viewpoint.
  • Accuracy. Based on the host’s description of the experience in their listing, guests know what to expect. This includes who’s hosting, the location, what’s provided, how long the experience is, and what guests will do. Only guests who book through Hombadee can attend an experience.
  • Credibility. Host are passionate about the experience's theme and can demonstrate a deep knowledge of the subject or a skilled mastery of the activity.
  • Access. Host share their insider knowledge with guests and give them behind-the-scenes access to people, places, or activities that guests couldn't find on their own.


Tips for become a great Host
In addition to our Host standards and guidelines, here are a few tips on hosting a memorable experience for guests.

  • Empathy. Successful Host anticipate their guests’ needs. Great Host make each guest feel included and at ease, facilitating conversation and encouraging participation. They think of their guests as new friends rather than guest.
  • Resourcefulness. Successful Host are able to think on their feet to accommodate unforeseen situations, and can adapt their experience if needed. If a problem arises, Host do their best to come up with a solution.
  • Narrative. Successful Host think through and design the guest journey, from the moment they receive a reservation to all the way through the end of the experience.


3. Host Conduct

Every time a guest reaches out - whether you have a reservation with them or not - responding quickly shows that you’re an attentive and considerate host.

Timely responses

How frequently and quickly you respond to reservation requests and booking inquiries is measured by your response rate.

  • Respond to booking inquiries and reservation requests within 24 hours to maintain your response rate
  • If your listing isn’t available or a traveler can’t comply with the House Rules you set, be sure to decline the reservation request promptly
  • Supporting your guests
  • Whether or not you’re staying in the space with your guests, it’s important to remain available throughout their stay. Your guests will have the opportunity to rate the clarity and consistency of your communication. The average of the ratings you receive appears on your listing page.
  • If you confirm a reservation and something about your listing changes, tell your guest in advance
  • If you won’t be greeting your guests when they arrive, you can send them a message at their check-in time to make sure everything went smoothly
  • If you won’t be in the area during their stay, you can give your guests a local point of contact

KEEP IN MIND

If your response rate gets too low, your search placement may be impacted and you may face certain penalties, including having your listing temporarily deactivated. This ensures that travelers aren’t at risk of contacting you and being ignored.


4. Fees

Completed Booking

We charge hosts a service fee (including taxes, if applicable) every time a booking is completed. The amount of the host service fee is generally 8%. The host service fee is calculated from the booking subtotal (before fees and taxes) and is automatically deducted from the payout to the Host.

Host Cancellation

Host cancellations are not welcome and will cost penalty charges. We charge hosts a penalty fee (including taxes, if applicable) every time a booking is completed. The amount of the host penalty fee is 30%. The host penalty fee is calculated from the booking subtotal (before fees and taxes) and is automatically deducted from Host earning balance or from the next booking subtotal.

No

Cancellation
Duration

Penalty
Percentage

1

Any Duration

30% + Paypal Fee (If Any)


Guest Cancellation

If any cancellation done by guest we will be refund as shown on the table below:

No

Cancellation
Duration

Refund
Percentage

Penalty
Percentage

Beneficiary

1

3 Days Before
Events Date

20%

80%

40% Host

40% Hombadee

2

7 Days Before
Events Date

50%

50%

25% Host

25% Hombadee

3

14 Days & Above

Before Events date

80%

20%

10% Host

10% Hombadee

Note : The refund will be credited to the guest’s account.


5. Calendar Management 

It is Host responsibilities to keep update Booking Calendar on daily basis. Any mistake or last-minute cancellation are subject to penalties and Hombadee has rights to suspend Host accounts from the future bookings. 



6. Last Minute Deals 

Hombadee introducing great deals to all guest. The guest will enjoy 50% OFF on every booking made via last minute deals and the charges 50% OFF deducted from Host Fee. To enable or disable this features host required to preset upon creating listing and agree to our terms & conditions.



7. Payments Settlement

All the payments collected from guest will be transferred to Host registered accounts (Paypal/Bank Account) seven (7) days from completed date. It is Host responsibilities to ensure all the information given are correct and valid. Hombadee will not be responsible for any delay or missing payment due to negligence of Host. 



8. Commitment to Reservations

When you confirm you’ll host someone, they’re trusting you to take care of their needs. Whether it’s a family vacation or a business trip, an unexpected change in accommodations can be very disruptive.

If the unexpected happens and you can’t avoid cancelling a confirmed booking, here are some things to keep in mind:

As soon as you know that you have to cancel, kindly login to the Hombadee platform and request for cancellation. 
Hombadee will process your request, if the request is accepted the Hombadee platform will sent a cancellation notification together with refund to guest with multiple options nearby listing for fresh booking by guest.
If the request is not accepted the reservation will remain same and unchanged. When there is an justifying circumstance or a safety concern, Hombadee may make an exception to host cancellation penalties.
KEEP IN MIND

We want travelers who book on Hombadee to feel confident in their plans, so we take cancellations seriously. You can be subject to penalties including financial penalties if you cancel a confirmed booking.



9. Check-In

Your guests will be invited to rate their check-in experience at the end of their stay, so it’s an opportunity to devote extra care to making them comfortable. Keep in mind your guests may be tired from traveling, so it’s important to put them at ease with a clear and simple check-in process.

Communicate your check-in procedure in advance and ensure that you’re able to follow through with it
Make sure your guests know how to contact you if they have a travel delay or last-minute question
Provide your guests with detailed directions so they can get to your listing, and save time by putting it all in your House Manual
Let your guests know if you’ll greet them at the door or if they should plan on getting the key from a lockbox or neighbour



10. Profile Photo & Images 

We encourage the Host to publish own photo as profile photos and few collection photos related to host experiences and furnishing. If in any case Hombadee receive any report or complain regarding profile photo and images Hombadee reserve rights to immediately suspend your listing accounts from future bookings. Any images uploaded by host contains guest images kindly obtain a written consent from your guest before uploading to Hombadee website. Hombadee reserve the rights to use / publish any images uploaded on Hombadee platform for the advertising purpose.



11. Content Rules (Posted by Hosts)

You warrant and represent that your content will comply with these terms and conditions. Your content (posted by Host) must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

Your content (posted by Hosts), and the use of content on Hombadee in accordance with these terms and conditions, must not:

  • Be libellous or maliciously false;
  • Be obscene or indecent;
  • Infringe any copyright, moral right, database right, trade mark right, design right, right in  passing off, or other intellectual property right;
  • Infringe any right of confidence, right of privacy or right under data protection legislation;
  • Constitute negligent advice or contain any negligent statement;
  • Constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
  • Be in contempt of any court, or in breach of any court order;
  • Be in breach of racial or religious hatred or discrimination legislation;
  • Be blasphemous;
  • Be in breach of official secrets legislation;
  • Be in breach of any contractual obligation owed to any person;
  • Depict violence, in an explicit, graphic or gratuitous manner;
  • Be pornographic, lewd, suggestive or sexually explicit;
  • Be untrue, false, inaccurate or misleading;
  • Consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
  • Constitute spam;
  • Be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
  • Cause annoyance, inconvenience or needless anxiety to any person.
Hombadee reserve right not to be accountable for any content(s) posted by Hosts.


Your listing information

Use a variety of high-quality photos with captions and write a detailed description of the space.
Provide House Rules that address situations that will matter to your guests. If you don’t want them bringing other people into the space, tell them in advance. If you don’t want them smoking in your listing, say so.
Let guests know if there are parts of the listing that are off-limits, like a shared backyard or the attic.
Be honest about unexpected factors that will impact your guests’ stay. If your neighbors just started a noisy construction project, your guests deserve to know.
If you have to climb 8 flights of stairs to get to your listing, add that detail. If you don’t have reliable hot water, say so.


Your amenities

One of the things that makes your listing fantastic is the set of amenities that make it extra comfortable, perfect for families, or easy to work from.

List all the amenities you offer and ensure each one is available and operational
Provide House Rules that address situations that will matter to your guests. If you don’t want them bringing other people into the space, tell them in advance. If you don’t want them smoking in your listing, say so.


Your price

A very high price may lead travelers to assume your listing is extra luxurious—they shouldn’t be expecting a castle when they arrive at a cottage.



KEEP IN MIND

If you frequently receive low ratings on the accuracy of the information you provide, you may face penalties. We want travelers to trust that the space they book is the space they’ll find when they arrive.



12. Cleanliness

A clean and tidy listing will always look its best and most inviting. Your guests can rate the cleanliness of your listing and the average of your ratings appears on your listing page.

It’s important to give yourself enough time to clean, particularly when you have back-to-back bookings.

Clean every room your guests can use during their stay, especially the bathroom and kitchen
If you provide towels and sheets they should be clean
You can charge a cleaning fee and use the extra money to pay for cleaning supplies or hire a professional cleaning service
Leave cleaning supplies in your space, so your guests can take care of spills and accidental messes


KEEP IN MIND

If you consistently receive low cleanliness ratings, you may be subject to penalties. A clean space is something travelers expect.



13. Overall Experience

Your guests will have the opportunity to rate their overall experience staying at your listing. The average of the overall experience ratings you receive will appear on your listing page. It also appears when a traveler searches for a place to stay and sees the listings that match their search criteria. So having a high overall rating is a great way to stand out in search results.

Remember that many of your guests will be far from home, so try to anticipate what they’ll want, what they’ll find confusing, and how you can offer help and guidance.
Personalize each guest’s experience to suit their travel needs and personality—small gestures can leave big, lasting impressions.
Ask for feedback from your guests so they can help you find areas where you can improve. They can tell you face to face, or leave private feedback for you when they submit their ratings.


Value

You have control over how you price your listing, but it’s important to set a price that balances expectations with what your listing has to offer. Guests also have the chance to rate the value of your listing and the average of your ratings appears on your listing page.

You can adjust your prices to match seasonal trends
If you’re a first-time host, consider lowering your rate so that you can get your first few bookings and gain some experience


KEEP IN MIND

If you consistently receive low overall experience ratings, you may be subject to penalties. If your ratings continue to reflect that you’re struggling to meet guest expectations, your listing may be removed from the platform.

These standards can help you earn great reviews for providing excellent and dependable hospitality. You can see how you’re doing by checking ratings and feedback from your guests.



What are hosting standards for professionally managed properties on Hombadee?

We welcome listings hosted by professional hospitality providers on Hombadee as long as they offer unique spaces and personal hospitality to the Hombadee community.

Some of the unique qualities we look for in these listings include:

  • 25 or fewer rooms in entire property
  • Guest rooms with personal touches that are individually unique in design
  • Guest rooms and common spaces that incorporate local influences
  • Unique design characteristics which set the property apart from others
  • We also look for hosts who provide personal hospitality to guests by offering things like:
  • Locally relevant or unique amenities (ex: Local food or beverage, unique features)
  • Local maps with personalized recommendations (ex: Not a local tourist bureau map with ads)
  • Local tours (ex: Neighborhood walking tours)
  • An owner or manager that is available on property full-time
  • Our standards for personal hospitality and unique spaces help ensure that we’re meeting guest’s expectations for the type of listings they want to find on Hombadee.

Listings that don’t represent these types of spaces may be permanently removed from Hombadee.



14. Reporting Violations

If you found any content that may violate our Terms and conditions, please kindly report it to us via contact detail at below. All cases will be reviewed by our customer service team. To understand about individual privacy, the results of the investigation are not shared. You can review our Privacy Policy for more information.



15. Violations

If we found that users violated these terms and conditions in any way, Hombadee will send you one or more formal warnings or temporarily suspend your access to Hombadee.com, or, if it is serious case it shall lead to commence legal action against you, or suspend or delete your account on Hombadee.



16. Variation

Hombadee may revise these terms and conditions from time to time. The revised terms and conditions shall apply to the use of Hombadee from the date of publication of the revised terms and conditions on the website. Hombadee will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of Hombadee from the revised date; if you do not agree to the revised terms and conditions, you have the right to stop using www.hombadee.com / services. All terms and condition will be in English Version.